Privacy Policy

Who we are

IP Insight Support LLC (“IP Insight Support”, “we”, “us” or “our”) is a network consulting firm based in Miami, Florida, United States. We provide network engineering services to internet service providers, data centers and businesses in the United States and Latin America, including our NETXIOM managed WiFi service for RV parks, campgrounds and hotels.

This Privacy Policy explains what personal information we collect through ipinsightsupport.com and its Spanish version, es.ipinsightsupport.com (together, the “Website”), how we use it and the choices you have. It does not cover information we process on behalf of clients under a separate service agreement, which is governed by that agreement.

Information we collect

Information you give us

• Contact form. Your name, email address, phone number, company, country and the message you write.
• Email, phone and WhatsApp. The information you choose to share when you write to support@ipinsightsupport.com, call us or message us on WhatsApp.
• Consultation bookings. When you book a consultation through our Google Calendar booking page, the name, email address and details you enter there.

Information collected automatically

• Usage and device data. Pages visited, time on page, referring site, browser, device type, operating system and approximate location derived from your IP address, collected through Google Analytics (installed with Google Site Kit) and Metricool web analytics.
• Server logs. Our hosting provider records technical data such as IP address, date and time of the request and the page requested, to keep the Website secure and working.

We do not ask for, and ask you not to send us, sensitive information such as government identification numbers, payment card data or health information through the Website.

How we use your information

• To answer your questions and prepare proposals for the services you ask about.
• To schedule and hold consultations and to deliver the services you contract with us.
• To understand how the Website is used and improve its content and performance.
• To protect the Website and our forms against spam, abuse and security threats.
• To comply with legal obligations and enforce our agreements.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Legal bases

Where the law of your country requires a legal basis for processing personal information, we rely on your consent (for example, when you send us the contact form), on the steps needed to enter into or perform a contract with you, on our legitimate interests in running and protecting our business and the Website, and on compliance with legal obligations.

How we share information

We share personal information only with:

• Service providers that help us run the Website and our business, such as our hosting provider (Hostinger), Google (Analytics and Calendar), Metricool, Trustindex, our email provider and WhatsApp. They may only use the information to provide their services to us.
• Our engineering team, including engineers located in Latin America, when needed to answer your request or deliver a service.
• Authorities or other parties when required by law, or to protect our rights, our clients or the public.
• A successor in the event of a merger, acquisition or sale of all or part of our business.

Cookies and analytics

The Website uses cookies and similar technologies that are needed for it to work, and analytics cookies from Google Analytics and Metricool that help us understand how visitors use it. Analytics data is reported to us in aggregate.

Our home page shows our Google reviews through a widget provided by Trustindex. The widget loads only when you scroll to the reviews section; at that point your browser requests it from Trustindex servers and loads reviewer profile photos from Google, so both providers receive your IP address and basic browser information.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Blocking cookies will not prevent you from browsing the Website.

How long we keep information

We keep inquiry and contact information for as long as needed to answer you and to manage any business relationship that follows, and longer only when the law requires it or to resolve disputes. Analytics data is kept according to the retention settings of the analytics providers.

How we protect information

We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls and spam protection on our forms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to access, correct, update or delete your personal information, to object to or limit certain processing, to withdraw your consent and to request a copy of your information. Residents of some US states, such as California, and of countries in Latin America, such as Colombia, Mexico and Brazil, have these rights under their local data protection laws.

To make a request, write to support@ipinsightsupport.com. We may need to confirm your identity before acting on it, and we will answer within the time required by the law that applies to you. We will not discriminate against you for exercising your rights.

International transfers

We are based in the United States and our service providers may process information in the United States and other countries. When you contact us from another country, your information will be transferred to and processed in those countries, which may have data protection laws different from yours. We take reasonable steps so that your information remains protected.

Children’s privacy

The Website is intended for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Links to other sites

The Website links to services we do not control, such as LinkedIn, WhatsApp and Google Calendar. Their own privacy policies apply when you use them.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. If we make material changes, we will highlight them on the Website.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• IP Insight Support LLC, Miami, Florida, United States
• Email: support@ipinsightsupport.com
• Phone: +1 (352) 470-0629

This Privacy Policy is governed by the laws of the State of Florida, United States.